1 month ago
Consult with clients and prospects on the phone and in person; know their business and anticipate their treasury needs
Ensure SLA’s are met daily and documentation is accurateResolve internal and external client issues and provide technical support for clients as needed
Act as liaison for all bank lines of business by providing timely communication regarding product, service and SLA changes/opportunities/challenges
Manage day-to-day ACH, Wire and Remote Deposit limit needs/risk assessment for clients in accordance with policies and procedures
Monitor and drive portfolio growth – both deposit and non-interest income - by reviewing client’s needs on a regular basis
Create , support and oversee annual relationship reviews in partnership with lead officer assigned to account (i.e. Lender , Bank Manager , and/or Market President )
Contribute to the bank’s profitability and growth by achieving goals for fee income, new deposits and growth while controlling expensesParticipate in outside business development opportunities and networking events Product Knowledge / Training
Stay abreast of key competitor product/service offerings in target markets, including products, features, pricing and competitive advantages/disadvantages
Provide ongoing product training to bank clients and bank personnel bank wide, including technical support, as needed
Develop full and detailed knowledge of all lines of business.
Become a champion for creating opportunities to refer clients to Wealth Management , Private Banking , Mortgage , Consumer and Commercial Lending , Retail accounts, as well as attract deposits
Understanding of credit risk, operational risk and the risk associated with treasury management products and how the risk relates to our customers and the bankProduct Development / Implementation Partner with Treasury Management Analyst to ensure successful completion of all TM documentation and seamless onboarding experience for client Collaborate with Treasury Services and Deposit Operations regarding product features/benefits and enhancements as necessary to remain competitive in targeted customer and geographic markets Periodically evaluate product pricing and bundling strategies and make recommendations to Deposit Operations Manager and Treasury Management Director Marketing / Sales
Develop and implement “share of wallet” and “onboarding” strategies for new and existing small business and commercial clientsProactively call on existing and new clients to introduce new product initiatives and schedule annual relationship reviews Actively participate in sales meeting and calling/marketing initiatives
Develop calling/marketing program for “deposit only” clients and partner with other lines of business to executeReporting / Metrics
Enter all Activities , Appointments , Incidents , etc. into Connect (CRM) for every TM client and bank interactionMaintain and deliver accurate Treasury Management sales pipeline and closed sales reports on a timely basis through Connect Support Analyst team and retail partners on Treasury Management expectations for Connect
Perform other duties as assigned or required.
Required Skills & Education
Bachelor ’s degree (preferred) in business, finance or related field5 or more years of Treasury Management experience Extensive knowledge of banking industry Previous Management experience preferred
Interpersonal skills commensurate with conducting external customer presentations.
Excellent presentation, verbal and written communication skillsExcellent customer service and retention skills
Ability to work independently with minimal guidance – takes initiative / self-starter
Time management skills – ability to effectively manage internal/external requests, concerns and problems in a professional and timely mannerAbility to overcome objections Proactive follow through on issues for resolution Ability to relate and empathize with others
Proficiency in using Microsoft products – Word , Excel and Power Point
The above statements are intended to generally describe the nature and level of work to be performed by most people assigned to this job.
It is not intended as an exhaustive list of all responsibilities, duties, and requirements.Physical Requirements
This position requires standing, walking, bending, and squatting on a regular basis.
May require the ability to stoop, kneel, crouch or reach with hands and arms.
Requires the ability to carry, lift, move or push up to 25 pounds on an occasional basis.
Must be able to talk and listen to others.Work Environment
This position regularly works in an office setting.
Most of the job duties require the employee to be working with computers and electronic media on a regular basis.
Equity Bank is an equal opportunity employer and will not make employment decisions based on an applicant’s race or skin color, national origin or ethnicity, religious beliefs, age, sex, physical or mental ability.